Overview:
The Mobile Government (M-Government) is a strategic use of government services and applications that are only possible using all types of wireless technologies of mobile and smart phones, laptops, personal digital assistants (PDAs), and wireless Internet infrastructure, as well as all related services, applications, and devices, which are meant to improve the privileges reaped by the relevant parties using the e-government transactions, including citizens, companies, and all government agencies. M-Government is characterized by easy dealing with smartphone apps, compared with other methods, to provide services, in addition to providing mobile version, and SMS for citizens.
During the lifecycle of obtaining a government service easily and conveniently, the user is introduced to the type of desired service, its method, time and location. Then, the user submits a request to receive the service, in preparation for interacting with its procedures, completing the necessary steps, and paying its fees (if applicable). After completing the process, the user receives the desired service.
It is noted that the M-Government has many benefits, mainly: allowing for larger coverage, accessibility, specializing services for individual users, faster flow of information, enhanced transparency, improved management, in addition to ease of use and accessibility.
Saudi Arabia has been aware of the importance of the internet nowadays, especially for government e-services, and the need for access to these services at any time. Therefore, the government has been offering free internet for some websites, places, and seasons.
Channels and Devices for Delivering E-Services:
- Regular mobile phones (modest capabilities)
- Smartphones
- Tablet devices
- PDAs
- Audio channels
- Signs and symbolism
- MMS and SMS
- Database channels
MOH Apps for Smartphones:
The Ministry of Health (MOH) spares no effort to promote its e-services provided to citizens through the MOH Portal. MOH Mobile Apps is one of these services provided via smartphones for citizens and residents of the Kingdom ...
more.
SMS:
Short Message Service (SMS) is a common factor in many of e-services provided by the Ministry of Health (MOH) to subscribers of these services; by means of sending SMS to subscribers of all alerting services ...
more.