Patient Satisfaction Survey Results

To ensure our commitment to the highest standards in this regard, we work with an independent third party (Health.Links/ Press Ganey), to manage surveys and to issue the program-related reports. Thus, there is no bias in measurement or results across MOH's facilities.

Over three decades of research and expertise, Press Ganey has become a pioneer world company in measuring and improving patient experience. The company works with more than 35,000 health facilities worldwide (including more than 50% of US hospitals) to improve the quality of health care. Health.Links/ Press Ganey's regional partner is a Saudi-based company that conducts more than 2,500,000 surveys annually and has the largest set of patient experience benchmarks in the region.

For more details, please visit Press Ganey's Website​.

• Measuring the patient experience in selected MOH facilities and services through Press Ganey Solutions specialized in quality improvement and patient experience researches.
  
• Developing a standard for patient experience levels at the national level.
  
• Comparing the level of services provided by MOH’s facilities.
  
• Comparing patient experience levels in MOH’s facilities with counterparts in GCC and international level, using Press Ganey standards.
  
• Understanding the priorities and factors that improve patient experience at the level of MOH’s facilities and services.​