E-Services

1. The beneficiaries' requests shall be handled fairly and confidentially. And they shall be answered properly through the system and via the mobile phone and email, whenever it is necessary.
2. The e-portal allows users to create an account, through which he can apply for services and benefit from the systems and applications offered by the Portal, Users can also track their requests and messages through their accounts.
3. Registration must be based on identity verification, and the entered data must be accurate. Inaccurate or incorrect data may lead to the request rejection.
4. The applicant shall bear full responsibility for his/her choices and the service-regulating regulations. Non-compliant requests will be rejected.
5. In case you are accepted, you shall be notified via the email address you have registered on the system, as well as a text message to your mobile phone. Also, you can access your account on the MOH Portal to inquire about the status of the request.

For assistance, support, inquiries, and complaints:

• Tel: 937-Call Center (24/7)
• Email: (937@moh.gov.sa
• ).
• Live chat.
• Expected response Time: During three business days.

Service Provision Levels