You may be trying to access this site from a secured browser on the server. Please enable scripts and reload this page.
+
-
Gray Colour
Green Colour
ع
Home
Ministry
About the Minister
- Minister’s CV
- Minister's Office
- Contact the Minister
MOH Officials
- Vice Ministers
- Deputy Ministers
About the Ministry
- Overview
- Vision
- Mission
- Health Indicators
- Organizational Structure
- Strategy
- Health Policies
- Achievements
- Budget
- Tenders and Procurement
- Contact Us
- Help & Support
Share Your Opinion with Us
- Prominent E-Participations
Patient Satisfaction Survey Results
Regulations
Forms
We Care About You
Unified Health File
MOH Initiatives & Projects
Knowledge Management
National E- Health Strategy
Life Events
Partnerships
About MOH Portal
Interactive Map
Awareness
Patients’ Rights
Educational Content
- First Aid
- Chronic Diseases
- Health Tips
- Healthy lifestyle
- Oral Health
- Educational Series
- Seasonal and Festival Health
- Child’s Health
- Women's Health
- Various Topics
- Elderly’s Health
Health Tools
- BMI Calculator
- IBW Calculator
- Calorie Calculator
- Best Time To Get Pregnant
- Pregnancy Due Date Calculator
- Visual Acuity Test
- Prediabetes Risk Test
World Health Days
Health of Visitors and Residents
Premarital Screening
Command & Control Center
Pilgrim’s Health
E-Services
Media Center
MOH News
MOH Announcements
Events and Activities
MOH Publications
Important Links
Open Data
Sign In
Sign In
MOH Portal
The Ministry
MOH Statistics and Indicators
937-Service Center Statistics
MOH Statistics and Indicators
Listen
937-Service Center Statistics
Page Image
Page Content
Report
The beneficiary is unable to change the mobile number in "Sehhaty" app.
Description of Report
The beneficiary cannot change the mobile number previously registered in "Sehhaty" app, or the other number is not in the name of the beneficiary
Number of Complaints Closed
54.58%
Number of Reports
4,393
Report Source
937 Call Center - Email - Twitter
Service Evaluation
80.09%
Report Period, 4th Month
1st and 2nd Quarter 2021
Decision Made
Two options were provided to change the mobile number in “Sehhaty”
Report
The problem of adding dependents (children) in "Sehhaty" app
Description of Report
The current feature does not allow adding dependants easily, requiring 24 hours to add them based on individual and family national records.
Number of Complaints Closed
61.73%
Number of Reports
1,562
Report Source
937 Call Center + Email + Twitter
Service Evaluation
53.51%
Report Period, 4th Month
!st and 2nd Quarter 2021
Decision Made
It has been agreed to select dependents from the National Information Center’s list, by showing dependents (children), selecting and activating them in “Sehhaty”, and receiving approval electronically
Report
Delayed arrival of activation code/verification code (OTP).
Description of Report
Activation code delay, either through the service provider or through the app when a problem occurred
Number of Complaints Closed
76.59%
Number of Reports
19,388
Report Source
937 Call Center + Twitter
Service Evaluation
72.11%
Report Period, 4th Month
1st and 2nd Quarter 2021
Decision Made
Providing fingerprint or facial recognition feature instead of the activation code to access “Sehhaty”
Report
Lack of vaccines in healthcare centers
Description of Report
Reports from some beneficiaries who have not received vaccination service.
Number of Complaints Closed
99.34%
Number of Reports
40,181
Report Source
937 Call Center + Twitter
Service Evaluation
88.82%
Report Period, 4th Month
!st Quarter 2021
Decision Made
It was directed to make a weekly report that includes the main challenges leading to vaccines shortage, to be presented to senior officials on a regular basis. As a result, the number of reports on this issue was reduced
Report
Drug shortages in Ministry of Health's hospitals
Description of Report
Reports from some beneficiaries regarding the unavailability of medications dispensed to them by the facility.
Number of Complaints Closed
98.95%
Number of Reports
67,065
Report Source
937 Call Center + Twitter
Service Evaluation
85.81%
Report Period, 4th Month
!st Quarter 2021
Decision Made
A control room was established to follow up on drug shortages, to find out the challenges facing health facilities in providing medicines to beneficiaries, resulting in reducing the number of weekly reports
Report
Delays in emergency departments of medical cities
Description of Report
Beneficiaries complained about prolonged waiting times at emergency departments
Number of Complaints Closed
100%
Number of Reports
375
Report Source
937 Call Center + Twitter
Service Evaluation
93.78%
Report Period, 4th Month
1st Quarter 2021
Decision Made
A hotline was provided between the 937 Center and medical cities across the Kingdom, with the aim of easing pressure on the medical cities’ emergencies for cold cases
Report
Invoices and prices in private sector facilities.
Description of Report
Some beneficiaries complained about the amounts they paid to private hospitals and centers when they didn't get the service.
Number of Complaints Closed
99.84%
Number of Reports
33,241
Report Source
937 Call Center + Twitter
Service Evaluation
87.74%
Report Period, 4th Month
Ist Quarter 2021
Decision Made
Weekly reports were submitted to the Ministry's senior officials on reports relating to (invoices and prices); an increase in the number of reports was noticed, with no clear procedures on these reports. The concerned agency is currently working on developing billing and pricing policies and procedures for the private sector
in this
Section
Key Health Indicators
Statistical Yearbook
Health Information Survey
Population Health Indicators
Road Traffic Injuries and Deaths
Data Request Form
Recent
937-Service Center Statistics
Currently selected
937-Service Center Reports
Also
You may be interested
Last Update :
05 July 2021 01:07 PM
Reading times :
All Rights Reserved – Ministry of Health – Kingdom of Saudi Arabia ©
The Ministry
About the Minister
Contact the Minister
Minister's Office
About Minister's Office
Departments
Organizational Chart
Contact us
Minister’s Congratulations on the Advent of the Holy Month of Ramadan
Health Minister's Speech on the Occasion of the Saudi National Day 2016
Minister’s Congratulations on the Advent of the Holy Month of Ramadan
Minister's Congratulation on the Advent of Eid Al-Adha 1438H
Minister's Congratulation on the Advent of Eid Al-Fitr 2018
Minister's Congratulation on the Advent of Eid Al-Adha 1439H
Minister's Speech on the Saudi National Day 2018
Minister's Congratulation on the Advent of Eid Al-Fitr 2019
About the Ministry
Contact Us
Mission
Steps of activating MOH mail
Vision
Achievements
Organizational Structure
Strategy
Values
Achievements
Budget
Tenders and Procurement
Business Call Center
MOH Statistics and Indicators
Currently selected
Key Health Indicators
2009 Health Indicators
2010 Health Indicators
2011 Health Indicators
2012 Health Indicators
2013 Health Indicators
2014 Health Indicators
2015 Health Indicators
2016 Health Indicators
2017 Health Indicators
2018 Health Indicators
2019 Health Indicators
2020 Health Indicators
Statistical Yearbook
Health Information Survey
Population Health Indicators
Road Traffic Injuries and Deaths
Data Request Form
937-Service Center Statistics
937-Service Center Reports
Forms
937-Service Center
Workforce Planning General Department
Mental and Social Health General Department
Patient Relations
Contracts and Procurement General Department
Emergency, Disasters and Ambulatory Transportation General Department
MOH Agency for Therapeutic Services
Studies and Research General Department
Important Links
Media Center
Health Conferences and Seminars
Events and Activities
Poison Control Centre in the Eastern Province Gains the E-achievement Award
Ministry of Health Launches "Diabetics Nutrition"
Health Care Seminar 07 December 2010
Celebration of the Silver Jubilee of the International Infection Prevention Week:
Saudi Initiative for Fighting AIDS in GCC Countries
The Second Session of the Medicine and Law Forum Launched
Ministry of Health Campaign (Salamat)
You Can Control Your Asthma:
1st Health Week of Obesity Control Program
A Course on: “Therapeutic Criteria and Entrances to the Social-Medical Service”
(MoH) Starts Initial Stages of Health Survey for School Students
MoH: Contest for Schools in “Wa3i” Award Second Season
Emergency, Disasters and Ambulatory Transportation General Department Organizes Workshop on «Performance Indicators»
MOH Participates in Riyadh International Book Fair
MOH Officially Supports the Patient Experience Excellence Congress in Riyadh (18-19 March 2019 in Mövenpick Hotel)
Health Martyrs Unit
Community Empowerment (Participate in Formulation of Health Problems and Priority-Setting)
Short and Long-Term Health Impacts of COVID-19
Identifying Research Priorities
MOH Publications
MOH Therapeutic Guidelines and Protocols
COVID-19 Guidelines
Patient Falls Prevention and Management
Companion’s Policy in Obstetrics and Gynecology Departments
Guidebook for Midwives
The Saudi Midwifery Clinic Standards
The Saudi Home Birth Standards
The Saudi Birth Centre Standards
Guiding Framework for Complaints Management in Health Facilities
Child Health Passport
MOH: Second Edition of (Dos of Awareness) Book Launched
Eradah Complex Discharge Policy (Available only in Arabic)
Organization of Psychiatric Services for Public Hospital (Available only in Arabic)
Homecare Mental Health Policy Guideline
National Plan for Osteoporosis Prevention and Management in KSA
Progress towards Malaria Elimination in KSA: A Success Story
Saudi Arabia’s Experience in Health Preparedness and Response to COVID-19 Pandemic
Saudi Guidelines for Informed Consent
MOH Drug Policy and Regulation
Performance Obstacles of Saudi Nurses
MOH News
RSS
MOH Announcements
The 2nd Annul Residents Day and Scientific Dental Board Meeting
Diabetes & Cardiovascular Continuum- Taif
Health Services Seminar
Awareness Campaign On Balanced Nutrition and Physical Activity
Training Course for Physiotherapy Technicians in Asir
Training Course for Madinah Physiotherapists
Dental Department Offers First On-The-Job Training Course
Employment Opportunities in Northern Borders
Emory University Scholarship Program 2012
1st Patient Relations Conference
The Saudi Forum “Uniting Arab Countries to Combat Aids”
Introduction to Periodontics; Restorative Perspective
Agency for Planning and Development Offers CPHQ Preparation Course
CPHQ Preparation Course
Department of Medical Rehabilitation Organizes a Course on “Seating System Skills for Professionals”
Employing the 2nd Batch of Health Diploma Holders
Nutrition General Department Organizes the Scientific Meeting(Providing Therapeutic Nutrition to Critical Cases in the ICU)
The 1st International Dental Implant Workshop
Appointing the Last Batch of Health Diploma Holders
Dental Materials
Announcements about Private Health Sector Performance
Seeking to Preserve Patients' Health, MOH Closes a Hospital
A Private Hospital in Dammam Forced to Close Down
Minister of Health Approves of Closing 9 Private Medical Facilities in Riyadh
MOH Closes Two Pharmacies Affiliating to a Medical Company in Riyadh
Minister of Health to Fine a Pharmacy SR 40 Thousand Due to a Spate of Irregularities
MOH Closes 33 Medical and Pharmaceutical Facilities during Shában
The Closure and Fining of Pharmacies in Riyadh and Medinah Due to Violations
The MoH Closed 136 Private Health Facilities in 1433H
Three Warehouses in Jeddah Fined by MOH for Violation of Law
MOH Closes 34 Private Health Installations and 11 Pharmacies in Ramadan and Shawwal
Closure and Fine Decisions against Private Health Installations
MOH Fines a Number of Private Health Institutions Due to Their Irregularities
MOH Fines a Medication Warehouse by SR 120.000
MOH Closes 55 Private Medical Facilities
MOH Fines a Private Hospital SR 100.000 for Non Compliance with Health Regulations
MOH Closes 5 Private Medical Facilities in Riyadh
MOH Closes 34 Medical and Pharmaceutical Facilities during Muharram Due to their Irregularities
MOH Fines a Medication Warehouse in the Eastern Region by SR 110,000
MOH Fines a Pharmacy Owner SR 50.000
MOH Fines a Medication Warehouse and a Pharmacy SR 90.000
Ministry Structure
Vice Ministers
Deputy Ministers
Ministry Surveys
About Survey
e-service Survey
MOH Initiatives & Projects
MOH Projects Overview
Project Latest News
MOH Initiatives and Their Impact on Sustainable Development
Initiative Latest News
Community Empowerment
Makkah
Riyadh
Madinah
The Eastern Region
Al-Qassim
Jeddah
Al-Ahsa
Hafr Al-Batin
The Northern Borders
Tabuk
Hail
Al-Jouf
Al-Qurayyat
Taif
Al-Qunfudhah
Asir
Najran
Jazan
Al-Baha
Bisha
Sawaed
Home
Project Sub-objectives
Participants Rights and Responsibilities
Participation Conditions and Mechanism
Contact Info
Comprehensive Health Guidance
Riyadh
Makkah
Madinah
The Eastern Region
Al-Qassim
Jeddah
Al-Ahsa
Al-Baha
Al-Jouf
The Northern Borders
Taif
Al-Qurayyat
Al-Qunfudhah
Bisha
Tabuk
Hail
Hafr Al-Batin
Jazan
Najran
Asir
Healthy Schools
Guidelines
Forms
Anti-Smoking Clinics
Riyadh
Makkah
Jeddah
Madinah
The Eastern Region
Al-Qassim
Al-Ahsa
Al-Baha
Al-Jouf
Al-Qurayyat
Bisha
Tabuk
Jazan
Hail
Hafr Al-Batin
Asir
The Northern Borders
Najran
Taif
Al-Qunfudhah
Postgraduate Program in Family Medicine
Health Education Clinics
Riyadh
The Eastern Region
Taif
Al-Ahsa
Al-Baha
Al-Jouf
The Northern Borders
Al-Qurayyat
Al-Qassim
Al-Qunfudhah
Madinah
Bisha
Tabuk
Jazan
Jeddah
Hail
Hafr Al-Batin
Makkah
Asir
Najran
Exploratory Examination Program
Riyadh
Makkah
Madinah
The Eastern Region
Jeddah
Al-Qassim
Tabuk
Al-Jouf
Al-Qunfudhah
The Northern Borders
Al-Ahsa
Al-Qurayyat
Taif
Najran
Hail
Al-Baha
Jazan
Bisha
Hafr-Al-Batin
Asir
Child and Woman Health Clinics
«Awlawia» Initiative for People with Special Needs
Breast Cancer Early Detection
Riyadh
Madinah
Al-Qurayyat
Taif
Hail
Jeddah
The Northern Borders
Al-Qassim
Najran
Asir
Al-Baha
Al-Qunfudhah
Jazan
Bisha
Hafr Al-Batin
The Eastern Region
Makkah
Al-Ahsa
Tabuk
Al-Jouf
Colorectal Cancer Early Detection
Riyadh
Taif
Al-Ahsa
Hail
National Initiative on «Prevent Tooth Caries»
School-Based Obesity Control (Rashaqa)
Nebulization Rooms
Riyadh
The Eastern Region
Hafr Al-Batin
Madinah
Jeddah
Al-Baha
Jazan
Makkah
Taif
Al-Qassim
Al-Qurayyat
Hail
Al-Ahsa
Al-Jouf
Assir
Najran
The Northen Borders
Al-Qunfudhah
Tabuk
Virtual Clinics
Pre-School Examination Program
Seha Virtual Hospital
Digital Health Center of Excellence
Digital Health Excellence Center
Current Top Programs
Knowledge Management
Artificial Intelligence
Medical Research
Health Systems
National E- Health Strategy
Overview of eHealth
Benefits to Patients
How We Develop E-Health Strategy
Strategy Guiding Principles
The Roadmap of Projects
The New Hospital Systems
The New PHC Systems
Datacenters and Telecommunications
Governing eHealth Investments
Managing Change
Standards and Policies
Benefits to Providers
Benefits to Health System Managers
The Complete Vision
E-Health
Sustainable Development
MOH Initiatives 2030
MOH’s E-Services and Sustainable Development
Overview of E-Health
Overview of E-Health
Benefits to Patients
Benefits to Providers
Benefits to Health System Managers
Open Data
Overview
Usage Policy
Events and Activities
MIT Hacking Medicine
Using COVID-91 Data on Business Intelligence Platforms and Studies
Annual Misk Fellowship Competition on Sustainable Development Goals
COVID-19 Statistics E-Platform
Open Data Library
Help and Proposals
Patient Satisfaction Survey Results
Regulations
Hot Topics
COVID-19 & Vaccine FAQs
Novel Coronavirus (COVID-19)
Live Events
Employment Services
Premarital Screening
Pregnancy Due Date Calculator
Child Vaccination
Expats Employment in the Kingdom
Guideline for Preventive Measures in Ports
Umrah and Visit
Partnerships
Partnerships with Civil Society Organizations
Partnerships with the Private Sector
Reporting Corruption Cases to «Nazaha»
Services-and-Notifications-Statistics
It looks like your browser does not have JavaScript enabled. Please turn on JavaScript and try again.