FAQs about MOH Systems' Confidentiality and Security Standards

The portal adopts a set of security standards that ensure the confidentiality of all information displayed, stored or exchanged, for more details click here.​

​The exchange of information is secured using approved digital certificates, which encrypt all data sent and received using complex encryption algorithms.​

​The portal approves digital certificates from DigiCert, which provides a high degree of security by encrypting information.​

​Freedom of Information is a fundamental principle that grants individuals access to information held by government and public entities. This principle is designed to foster transparency and accountability، enabling individuals and organizations to stay informed and actively participate in governmental and institutional affairs. By facilitating access to data، it supports innovation، empowers decision-making، and drives evidence-based policies. Additionally، it promotes a data-driven culture، enhancing trust between the public and government while encouraging the effective use of information to address societal challenges and opportunities. 

​Any individual has the right to access non-protected public information.​

• ​Access to any non-protected information held by the ministry.
• The right to be informed of the reasons for request denial, if applicable.
• The right to appeal a denial decision within 10 days.

​Available Information:

All non-protected public information produced by the ministry.

​Submit an online form through a Health Data Portal or send a direct request through theData Office email.​

• ​7 business days: Initial response to the request.
• Up to an additional 30 days: If the nature of the information requires more processing time.
• 10 business days: To submit an appeal after receiving a denial decision.
  

​Approval: The applicant receives the requested information.

Denial: The applicant receives an explanation of the denial reasons and information on the right to appeal.