The Saudi Healthcare Complaint Taxonomy describes the contribution of the taxonomy in the standardization of classifying healthcare complaints and its benefits. By implementing a standardized taxonomy in analyzing and studying healthcare complaints, MOH aims to identity challenges in healthcare services, overcome these challenges, and hence improve the experience of beneficiaries of health services provided in Saudi Arabia. Furthermore, the taxonomy booklet also describes the research mechanism used by the taxonomy development taskforce, in addition to introducing the four taxonomy levels and the classification that will be used to code healthcare complaints received through MOH Patient voice channels.
To download the Saudi Healthcare Complaint Taxonomy