According to recent statistical data disseminated by King Faisal Hospital-Makkah, the dental department successfully treated 7,381 patients of all age groups in 2017, via its maxillofacial surgery clinic, dental, oral health, periodontal (gum) disease and dental implant clinic, primary teeth and emergency clinic, as well as root canal treatment clinic; including sophisticated cases and chronic disease patients.
Also, in collaboration with consultants, specialist and fellowship doctors, surgical procedures are conducted to reduce peak pressure in chronic root canal infection cases; using plasma, platelet-rich fibrin (PRF), bone grafts, and external membrane through the laparoscope. Using these advanced technologies is scientifically proven to optimally enhance both accuracy and success of such delicate procedures.
On the other hand, over the past week, the 937-Service Center handled 4,375 notifications, including 194 hospital transfer requests. The Center also provided 16,345 medical consultations, and received 36,608 incoming calls, including 14, 371 inquiries and 1, 323 requests for smoking cessation treatment.
The Center provides a range of distinctive services, including inquiries about MOH’s services, outgoing and incoming transactions, health services, medical consultations, and hospital transfer requests based on the medical need, in addition to complaints against public and private health facilities. Also, the center receives all patients’ health-related calls, all complaints 24/7, and refers them to the concerned departments at MOH or its branches, as well as all emergency calls; thus, serving as a listening ear for patients to identify their needs and requirements and to meet them.
It is worth mentioning that the 937-Service Center is one of the most important MOH’s initiatives. It aims to provide medical services through its toll-free number, which can be accessed throughout the Kingdom. The center operates based on listening, response, implementation, and analysis. The performance of regional Health Affairs is evaluated by closing citizens' reports and their satisfaction with the services provided. This assessment is published weekly and directly supervised by the Minister of Health.