According to the Ministry of Health (MOH), over the past week, the 937-Service Center handled 4,400 notifications, including 296 hospital transfer requests. “The Center also provided 17,693 medical consultations, and received 37,314 incoming calls, including 13,771 inquiries and 1,154 requests for smoking cessation treatment”, added MOH.
The center provides a range of distinctive services, including inquiries about MOH’s services, outgoing and incoming transactions, health services, medical consultations, and hospital transfer requests based on the medical need, in addition to complaints against public and private health facilities. Also, the center receives all patients’ health-related calls, all complaints 24/7, and refers them to the concerned departments at MOH or its branches, as well as all emergency calls; thus, serving as a listening ear for patients to identify their needs and requirements and to meet them.
It is worth mentioning that the 937-Service Center is one of the most important MOH’s initiatives. It aims to provide medical services through its toll-free number, which can be accessed throughout the Kingdom. The center operates based on listening, response, implementation, and analysis. The performance of regional Health Affairs is evaluated by closing citizens' reports and their satisfaction with the services provided. This assessment is published weekly and directly supervised by the Minister of Health.