MOH News
MOH: 937-Service Center Receives Over Million Calls in 8 Months
14 November 2017
According to the Ministry of Health (MOH), over the past eight months, the 937-Service Center handled 109,121 notifications, including 8,679 hospital transfer requests, with a 93% case-closure rate, and an 81% satisfaction rate. The center also provided 259,722 medical consultations, and received 1,100,000 incoming calls, including 569,701 inquiries and 62,777 requests for smoking cessation treatment.
 
The center provides a range of distinctive services, including inquiries about MOH’s services, outgoing and incoming transactions, health services, medical consultations, and hospital transfer requests based on the medical need, in addition to complaints against public and private health facilities. Also, the center receives all patients’ health-related calls, all complaints 24/7, to be referred to the concerned departments at MOH or its branches, as well as all emergency calls; thus, serving as a listening ear for patients to know their needs and requirements and to meet them.
 
It is worth mentioning that the 937-Service Center is one of the most important MOH’s initiatives. It aims to provide medical services through its toll-free number, which can be accessed throughout the Kingdom. The center operates based on listening, response, implementation, and analysis.  The performance of regions is evaluated by closing citizens' reports and their satisfaction with the services provided. This assessment is published weekly and directly supervised by the Minister of Health,
 
 
 



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