The Emergency Call Center (937) at the Ministry of Health (MOH) keeps on providing its services around the clock. It managed over the period from June 19th to 25th, 2016 (corresponding to Ramadan 14th to 20th, 1437H) to handle 12,005 calls, including 113 requests of the Patients Referral Program “Ehalati” (at a rate of 0.94%).
Besides, the Center handled a number of complaints (at a rate of 3.01%), all of which are whether under process or closed based on the nature of the complaint, while 16 urgent notifications (at a rate of 0.13%) of the total calls have been completely closed.
The Acting Director-General of the MOH Emergency, Dr. Mus‘ab bin Hamad Al-Sa‘doun, has revealed that the Center received 1,122 medical consultations in various specialties (at a rate of 9.35%), and 10,393 inquiries related to the health sector and MOH services (at a rate of 86.57%) of the total incoming calls.
“The MOH has launched the (937) Service Center, to serve as a link between the citizen and official, by means of receiving all citizens' calls around the clock and dealing with them, as soon as possible, at the highest quality,” said Al-Sa‘doun. He went on saying that the Center deals with notifications related to employee transfer, treatment, complaints and medical consultations; in an endeavor to meet all needs of citizens. He went on saying that the Center also provides and analyses statistics on a regular basis; in order to contribute to improving the level of health services in the Kingdom’s regions and provinces, with a view to including these statistics in the MOH future plans.