Thanks be to Allah, the Emergency Call Center (937) at the Ministry of Health (MOH), managed to handle 11,823 calls, over the period from June 12th to 18th, 2016 (corresponding to Ramadan 7th to 13th, 1437H), including 134 requests of the Patients Referral Program “Ehalati” (at a rate of 1.13%). Besides, the Center handled a number of complaints, all of which are whether under process or closed based on the nature of the complaint, while 22 urgent notifications (at a rate of 0.19%) of the total calls have been completely closed.
The Acting Director-General of the MOH Emergency, Dr. Mus‘ab bin Hamad Al-Sa‘doun, has revealed that the Center received 1,163 medical consultations in various specialties (at a rate of 9.84%), and 10,166 inquiries related to the health sector and MOH services (at a rate of 85.98%) of the total incoming calls.
“The MOH has launched the (937) Service Center, to serve as a link between the citizen and official, by means of receiving all citizens' calls around the clock and dealing with them, as soon as possible, at the highest quality,” said Al-Sa‘doun. He went on saying that the Center deals with notifications related to employee transfer, treatment, complaints and medical consultations; in an endeavor to meet all needs of citizens. He went on saying that the Center also provides and analyses statistics on a regular basis; in order to contribute to improving the level of health services in the Kingdom’s regions and provinces, with a view to including these statistics in the MOH future plans.