By Allah’s Grace, a medical team at Prince Mutaib Bin Abdul Aziz Hospital - Sakaka has successfully done a globally rare surgery on a 54-year-old patient, who was referred by a health center suffering from a sebaceous cyst. After due tests, he was diagnosed with lumbar hernia in his loin, a globally rare case. So, the team conducted a surgery whereby a prosthetic mesh was used to fix the hernia.
As well, last month, the hospital completed a number of development projects, including the reception points of emergency, ambulatory sections, the radiology division, as well as completion of IV solutions project. Also, a special passage for inpatients has been made to transport them to the outpatient clinics.
On the other hand, the Business Call Center of the Ministry of Health (MOH) continues providing its services to users through its number (920018090). The Center is designed to boost satisfaction of both investors and clients of the private health sector. It also aims to streamline business processes at the Ministry, to boost investment, to promote private health facilities' efficiency, to foster trust between MOH and beneficiaries, to secure ongoing communication to create a healthy relation based on partnership, to improve MOH's responsiveness to provide timely assistance.
Likewise, the new Center reflects a cutting-edge approach towards business customer care within the private health sector. The Center will provide a suite of services, including: (receiving request to the Ministry, follow up of financial benefits, receiving complaints and inquiries on medical licenses and private health facilities' commitments, any feedback on MOH's performance, and providing information on investment in private health sector.)
It is worth noting that feedback will be received by the Business Call Center during official working hours from 08:00 a.m. to 04:00 p.m. 7 days a week. The Center serves suppliers of medicines and medical appliances, owners of private health facilities, small and medium health facilities, public contributors to the health sector, national and foreign investors, national health manufacturers, and Service Procurement Program hospitals. The Center also provides its services to suppliers outside the health sector.