Every year, Al-Hamidiyah Health Center- Al-Qurayyat serves over 28,000 outpatients 24/7.
The center provides all community members including children, adults and the elderly with a host of specialties, including: maternal and child health, immunizations, family medicine, communicable and non-communicable diseases, oral and dental health, environmental health, in addition to laboratory, radiology, pharmacy and emergency services.
The center's counseling clinics operate weekly as follows: ENT on Tuesdays and Wednesdays, obstetrics and gynecology on Mondays, Tuesdays and Wednesdays, pediatrics on Sundays and Mondays, therapeutic feeding on Tuesdays and Wednesdays and dermatology and venereal on Sundays and Mondays.
It is noted that the center has obtained the accreditation of the Saudi Commission for Health Specialties (SCFHS), after the center's compliance with the patients' safety and quality accreditation standards. The accreditation is a qualitative shift for the province's health sector. Also, the center introduced electronic appointment booking service through (Kass) App or 937.
On the other hand, over the past week, the 937-Service Center handled 4,375 notifications, including 194 hospital transfer requests. The Center also provided 16,345 medical consultations, and received 36,608 incoming calls, including 14, 371 inquiries and 1, 323 requests for smoking cessation treatment.
The Center provides a range of distinctive services, including inquiries about MOH’s services, outgoing and incoming transactions, health services, medical consultations, and hospital transfer requests based on the medical need, in addition to complaints against public and private health facilities. Also, the center receives all patients’ health-related calls, all complaints 24/7, and refers them to the concerned departments at MOH or its branches, as well as all emergency calls; thus, serving as a listening ear for patients to identify their needs and requirements and to meet them.
It is worth mentioning that the 937-Service Center is one of the most important MOH’s initiatives. It aims to provide medical services through its toll-free number, which can be accessed throughout the Kingdom. The center operates based on listening, response, implementation, and analysis. The performance of regional Health Affairs is evaluated by closing citizens' reports and their satisfaction with the services provided. This assessment is published weekly and directly supervised by the Minister of Health.