According to Riyadh Health Affairs, over the past year, Al-Khaserah General Hospital served 28,302 patients (14,733 emergencies and 13,569 outpatients), 296 traffic accident casualties, 187 inpatients at different departments, in addition to 226 minor surgeries.
On the other hand, the Business Call Center of the Ministry of Health (MOH) continues providing its services to users through its number (920018090). The Center is designed to boost satisfaction of both investors and clients of the private health sector. It also aims to streamline business processes at the Ministry, to boost investment, to promote private health facilities' efficiency, to foster trust between MOH and beneficiaries, to secure ongoing communication to create a healthy relation based on partnership, and to improve MOH's responsiveness to provide timely assistance.
Likewise, the new Center reflects a cutting-edge approach towards business customer care within the private health sector. The Center provides a suite of services, including receiving requests to the Ministry, follow up of financial benefits, receiving complaints and inquiries on medical licenses and private health facilities' commitments, any feedback on MOH's performance, and providing information on investment in private health sector.
It is worth mentioning that feedback will be received by the Business Call Center during official working hours from 08:00 a.m. to 04:00 p.m. 7 days a week. The Center serves suppliers of medicines and medical appliances, owners of private health facilities, small and medium health facilities, public contributors to the health sector, national and foreign investors, national health manufacturers, and Service Procurement Program hospitals. The Center also provides its services to suppliers outside the health sector.