MOH News
(MOH): Buraidah Central Hospital: Successful Surgery Ends 20 Years of Suffering for a Lady in her 60s
05 February 2015

By Allah's Grace, a medical team at Buraidah Central Hospital has successfully ended the suffering of a lady in her 60s, as she been suffering from abdominal pains for over 20 years due to a Cast (5+cm long) in her common hepatic duct and hepatocanalicular. Thank Allah she had a successful surgical procedure.

The patient was brought to the hospital with abdominal pains. After due medical checkups, she was diagnosed with chronic gallbladder infection; due to an impacted gallstone (Mirizzi's syndrome). Immediately, she was prepared for the routine surgical procedure required in such cases.

According to the treating team, the laparoscope revealed Biliary Cirrhosis. So, the team opted for a surgical incision instead to avoid any complications resulting from partial cholecystectomy, after removing all casts which serves the purpose in most cases. Yet, in this case, the common hepatic duct was dilated, as seen through the laparoscope and the naked eye. After removing more than 40 small gallstones, the team found a Cast (5+cm long) in her common hepatic duct and hepatocanalicular; thus, requiring to connect her bile ducts in a rare surgery. Thank Allah the operation has been successful and the patient has been discharged in good health.

On the other hand, the Ministry of Health (MOH) has launched the Business Call Center (phone no. 920018090) as a continuous endeavor towards achieving the objectives of the Saudi 2030 Visions; to secure a favorable investment environment through providing optimal services, and to save time and efforts via a flexible mechanism to serve the business sector. The new center comes within MOH's strategic plan, which will greatly contribute to facilitating processes, enhancing the business sector's role in development. "This step is in line with the health system's initiatives under the 2020 National Transformation Program, where partnership with the private sector is a key pillar. Also, the Center will help boost efficient usability and enhance competitiveness. This initiative seeks to increase the private sector's contribution to health care financing.", stresses MOH.

Likewise, the new Center reflects a cutting-edge approach towards business customer care within the private health sector. The Center will provide a suite of services, including: (receiving request to the Ministry, follow up of financial benefits, receiving complaints and inquiries on medical licenses and private health facilities' commitments, any feedback on MOH's performance, and providing information on investment in private health sector.)

In so doing, the Center is designed to boost  satisfaction of both investors and clients of the private health sector. It also aims to streamline business processes at the Ministry, to boost investment, to promote private health facilities' efficiency, to foster trust between MOH and beneficiaries, to secure ongoing communication to create a healthy relation based on partnership, to improve MOH's responsiveness to provide timely assistance.

"Feedback will be received by the Business Call Center during official working hours from 08:00 a.m. to 04:00 p.m. 7 days a week.", MOH adds. the Center serves suppliers of medicines and medical appliances, owners of private health facilities, small and medium health facilities, public contributors to the health sector, national and foreign investors, national health manufacturers, and Service Procurement Program hospitals. The Center also provides its services to suppliers outside the health sector. 




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