MOH News

East Jeddah Hospital Accredited as Training Center
24 January 2018

​East Jeddah Hospital, represented by the General Surgery and Anesthesia Departments, has obtained the accreditation of the Saudi Commission for Health Specialties (SCFHS) as a training center for the Saudi Specialty Certification Program, after the hospital’s compliance with the accreditation requirements and standards for both departments.

The accreditation of the two departments came after an overall assessment by the committee's members who ensured that the accreditation requirements are met, that the standards and programs of accrediting general surgery and anesthesia are implemented by both departments, as well as periodic follow-up of the adopted procedures, operational and training aspects. The accreditation reflects the SCFHS's confidence in the high-quality services provided by both departments, the hospital's qualified medical staff, in addition to cutting-edge capabilities and equipment.

On the other hand, over the past week, the 937-Service Center handled 4,375 notifications, including 194 hospital transfer requests. The Center also provided 16,345 medical consultations, and received 36,608 incoming calls, including 14, 371 inquiries and 1, 323 requests for smoking cessation treatment.

The Center provides a range of distinctive services, including inquiries about MOH’s services, outgoing and incoming transactions, health services, medical consultations, and hospital transfer requests based on the medical need, in addition to complaints against public and private health facilities. Also, the center receives all patients’ health-related calls, all complaints 24/7, and refers them to the concerned departments at MOH or its branches, as well as all emergency calls; thus, serving as a listening ear for patients to identify their needs and requirements and to meet them.

It is worth mentioning that the 937-Service Center is one of the most important MOH’s initiatives. It aims to provide medical services through its toll-free number, which can be accessed throughout the Kingdom. The center operates based on listening, response, implementation, and analysis.  The performance of regional Health Affairs is evaluated by closing citizens' reports and their satisfaction with the services provided. This assessment is published weekly and directly supervised by the Minister of Health.​

Last Update : 26 February 2018 02:52 PM
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