The Health Minister Dr. Tawfiq Al-Rabiah has stressed that MOH's Performance Project (Adaa') has greatly improved productivity and performance of health services stating; "The Ministry of Health (MOH) has current projects assumed by colleagues in their various capacities. A few days ago, we have launched the remote video healthcare project (e-health). It is one of the creative projects designed to provide new cutting-edge services across the Kingdom. The service covers now both the North and South, to be followed soon by the rest regions.”
He further said; "We’ve also noticed that the (937) call center has greatly developed; thus, increasing patient satisfaction from 35% to about 85%. This health-related rate is a substantial achievement."
He also added; "We are aware of the big challenges, yet we are also aware of al health professionals' great enthusiasm to secure the highest levels of satisfaction. Likewise, we know that we still have a long way ahead. We have greater opportunities for development, and wider scope for improvement to secure a greater qualitative shift. Allah Willing, you will notice more outstanding success stories next year." Dr. Al-Rabiah also stressed MOH's endeavors to make the Kingdom the best healthcare provider worldwide, saying; "We seek to provide such health services as the citizens deserve throughout the Kingdom."
This was stated during MOH's celebration today to announce the best improvement initiatives, health facilities, Health Affairs and health professionals taking part in Health Services Improvement Program across the Kingdom (MOH’s Health Performance - Adaa'). During the event, several success stories under the program have been explored.
In this regard, King Fahd Hospital - Al-Baha has reduced long ICU hospitalization and ECMO cases due to delirium from 83.3% to 64%. The surgery department of Dammam Medical Complex has successfully enhanced operating rooms utilization rate from 46% to 80%. In addition, The ICU section of King Fahad Specialist Hospital - Tabuk has reduced ICU hospitalization from 20.2 days in September to 2.8 days in November. Likewise, the emergency department of Al-Amal Complex for Mental Health - Riyadh has reduced patient waiting time - since patient arrival till checkup - from 17 minutes to 9 minutes only. Similarly, the radiology department of King Faisal Medical Complex - Taif has reduced waiting time - since CT scan request till imaging - from 24 hours to 7 hours only, and from 60 minutes to 50 minutes since imaging till image delivery.
More than 500 improvement projects have been done so far, which have positively enhanced several key performance indicators, including continuous reduction of hospitalization interval since arrival to the emergency sections till admission into the inpatient wards from 5:14 hours to only 2:03 hours. In the same vein, the ICU hospitalization interval since arrival to the emergency sections has been reduced from 13:49 hours to only 03:14 hours. In addition, the average waiting days for the outpatient clinics have been reduced by 41%.
Ministry of Health (MOH) continues its Performance Program (Adaa'), which covers 70 main hospitals, including Mental Health hospitals. The program features over 40 indicators to measure the performance of 7 key therapeutic aspects, including: (emergency, clinics, surgeries, hospitalization, ICU, radiology and labs.) The program also aims to the skills of health professional to use the indicators and to identify performance improvement potentials.
It worth noting that the health performance program (Adaa') started early 2017 to boost the quality of health services. It is one of the quality and practical strategies of the 2020 National Transformation Program and the Saudi 2030 Vision.