MOH News
MOH Performance: Outpatient Emergencies Waiting Time Reduced to 24 Minutes
04 October 2017
The Ministry of Health (MOH) continues its MOH Performance Program, which covers 70 main hospitals, including Mental Health hospitals. The program features over 40 indicators to measure the performance of 7 key therapeutic aspects, including: emergency, clinics, surgeries, hospitalization, ICU, radiology and labs. The program is also designed to develop health professionals to handles these indicators and discover potential improvements.
 
According to MOH, the program's initial results during 2017, emergency services have concretely improved, thus reducing average waiting time - since patient's arrival to emergency, through registration, to receiving medical service - from 45 minutes to only 24 minutes.
 
Also, preliminary screening clinics have been launched in emergency departments, whereby cold cases (non-critical) are referred to primary healthcare centers according to the Canadian Triage and Acuity Scale (CTAS). This has reduced the non-critical cold cases in emergency from 65% to 52%, thus allowing faster access to services by critical cases. In addition, acute critical cases are checked immediately, while moderate cases are diagnosed within 30 minutes (83%).
 
It is noted that MOH Performance Program seeks to boost productivity rates, as well as performance efficiency and quality of providing health services in hospitals.
 
 
 
 
 
 
 

 
 



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