The "Secret Visitor" program, one of the Ministry of Health's initiatives, continues its work on evaluating the performance of health facilities to develop their services, contribute to raising their quality and efficiency, enhance the element of transparency and self-control, and enhance the prevention of health risks.
This comes within the efforts of the Ministry of Health aimed at facilitating access to health services and developing them and contributing to achieving the goals of the health sector transformation program to achieve a vibrant society and a comprehensive, effective, and integrated health system, based on the health of the individual and society, in line with the Kingdom’s Vision 2030.
The "secret visitor" evaluates health facilities and assumes the role of the service recipient to highlight the positives and report the results to the decision-maker for the purpose of improving the quality and efficiency of care and services provided.
The scope of work covers all health facilities and services provided in the field, including health centers, hospitals, medical supplies, call centers, (Wasfaty) service, (Mawid) service, medical cities, housing, forensic medicine, medical bodies, directorates, warehouses, and home medicine, dentistry, in addition to specialized centers, and others.
The results of the program witnessed distinguished numbers, including an increase in the beneficiary experience index in health facilities by 74.05%, the completion of 31,000 evaluation calls to call centers, and more than 3,000 monthly field visits to the targeted sites.
It is noteworthy that the "Secret Visitor" contributes to achieving main goals, which are strengthening self-control in all sectors of the Ministry of Health, measuring performance and rates of change that occur in services, identifying practices and procedures that need improvement, and contributing to developing improvement projects with relevant authorities.