According to the Ministry of Health (MOH), since the outbreak of COVID-19 pandemic, the 937 Call Center has provided 3,700,000 medical consultations. The Center continues to provide its services to beneficiaries and the community by voicing their demands and concerns. It operates in a manner where beneficiaries are the focal point. The call center provides all kinds of services to them.
Moreover, its role goes beyond just receiving calls. It also follows up on reports and complaints and makes sure they are closed, measures satisfaction, and makes suggestions to improve services. Furthermore, the 937 Call Center analyzes data and provides statistics and recommendations to ensure services are constantly enhanced. It also provides innovative solutions to maintain service quality and support the development of services and businesses. The call center also supports the electronic applications launched by MOH.
The Center employs over 1,5000 customer service specialists and a doctor, responding via various channels, including (telephone, social media, email, e-applications, and instant chat on MOH website.) The 937 Call Center operates, among many, under MOH’s General Department of Call Centers. It operates alongside with a specialized center in the business sector, and another specialized in personnel services.
The Center also upholds the best practices in the field of excellence and communication services. It provides the following services: medical consulting with qualified doctors, appointment service for primary healthcare centers, anti-smoking clinic appointments, and technical support for MOH e-applications. It provides other services including medical referrals and treatment requests, complaints and reporting, receiving suggestions and creative ideas, general inquiries, and following up on transactions.