King Saud Hospital-Unaizah has successfully reduced the patients’ waiting lists at radiology department, by implementing MOH’s Performance Program (in Arabic: «أداء الصحة» i.e. Adaa’). Its mechanism includes developing the methodology and processes of e-appointments schedule by selecting the earliest time to perform x-ray; thus, reducing the waiting periods from 26 to 4 days for CT scan, and from 46 before to 10 days for MRI scan. This Program positively raised the percentage of patients’ commitment to their appointments.
Within the same vein, through «Adaa’» Program, Maternity and Children Hospital-Buraidah has implemented a project to increase surgeries and reduce waiting lists. The cancellation rate of surgeries in June was 11%, which increased the patients’ waiting lists. Thus, the project has been implemented to reduce the cancellation rate to 4%. Also, the hospital’s team has successfully exceeded the target rate to 3% for September, which resulted in reducing the waiting lists, maintaining the patient safety, and investing the human and material resources.
It is worth mentioning that the Ministry of Health (MOH) is currently implementing «Adaa’» Program, which covers 70 main hospitals across the Kingdom. The program features over 40 indicators to measure the performance of seven key therapeutic aspects, including emergency, clinics, surgeries, hospitalization, ICU, radiology and labs. The program also aims to develop the skills of health professionals to use the indicators and to identify performance improvement potentials.