Thanks to Allah, the Emergency Call Center (937) at the Ministry of Health (MOH), managed to handle 11,260 calls, over the period from December 7th to 12th, 2015 (corresponding to Safar 25th to Rabie‘ Al-Awwal 1st, 1437H), including 176 employee transfer requests (at a rate of 2%) of the total incoming calls.
Besides, the Center handled a number of complaints (at a rate of 3%) of the total calls, all of which are whether under process or closed based on the nature of the complaint, while 64 urgent notifications (at a rate of 1%) have been completely closed.
The Director-General of the MOH Emergency, Dr. Tariq Al-‘Arnous, has revealed that the Center received 1,730 medical consultations in various specialties (at a rate of 15%), and 8,953 inquiries related to the health sector and MOH services (at a rate of 79%) of the total incoming calls.
“The MOH has launched the (937) Service Center, to serve as a link between the citizen and official, by means of receiving all citizens' calls around the clock and dealing with them, as soon as possible, at the highest quality,” said Al-‘Arnous.
He went on saying that the Center deals with notifications related to employee transfer, treatment, complaints and medical consultations; in an endeavor to meet all needs of citizens. He went on saying that the Center also provides and analyses statistics on a regular basis; in order to contribute to improving the level of health services in the Kingdom’s regions and provinces, with a view to including these statistics in the MOH future plans.