As part of its preparations for the Hajj season, King Abdullah Medical City (KAMC), in the Holy City of Makkah, has opened a new section for patients discharged after treatment. The section, which comes within the KAMC efforts to improve patient experience and maintain his safety, is projected to raise the bed turnover ratio (BTR), thus allowing to receive greater number of patients and pilgrims.
The rationale for establishing such a section is attributed to the high demand on KAMC specialized services. During the Hajj season, the City receives patients suffering heart attacks and strokes, among other critical specialized cases. This has triggered the need for a practical approach ensuring provision of high-quality medical services for a larger number of patients during and after Hajj.
KAMC Co-Executive Director for Patient Affairs and Head of the Patient Experience Improvement Project, Dr. Emad Khayat, stated that the Patient Discharge Section is based on an innovative idea introduced by KAMC to meet the work needs during the Hajj season and all through the year. It is also meant offer best-quality health services for patients, and maintain their safety, thereby fulfilling their aspirations and gaining their satisfaction.
According to Khayat, a featured place in the first storey has been allocated for the said section. There are 15 beds and waiting rooms in the section, collectively accommodating up to 30 patients and their relatives. "Once treatment is complete," he said, "patients are taken to the section, where they take the necessary medications and medical tips before they check out from the hospital."
Khayat added, "The idea was inspired by the fact that, after completion of the patient treatment, it takes his family quite a long time to come and complete check-out procedures. The Patient Discharge Section would save that time, during which other patients could be received and treated."