MOH News

MOH Receives Complaints and Suggestions from Diseased Pilgrims in 6 Languages
19 September 2015
Proceeding from its unceasing care for pilgrims' safety, and in confirmation of its pioneering role in provision of emergency and regular health services quickly and efficiently, the Ministry of Health (MOH) has mobilized all human and technical potentials to provide its preventive, curative, ambulatory and health-awareness services. In this spirit, the Ministry launched for this year's Hajj season (1436H) the '937 service', provided by the Emergency Communication Center. Pilgrims can contact it via a mobile, fixed or emergency phone. 

The emergency center receives complaints, suggestions and feedback around the clock from diseased pilgrims, and then refers them to the MOH's concerned bodies and specialized committees. The center seeks to respond to diseased pilgrims who are in need of the MOH's services, quickly and efficiently, at any time and any place. It also prepares and analyzes statistics to get acquainted with the current situation of health services during Hajj. In so doing, it aims at developing them to be included in the developmental plans of the MOH, thus bolstering pilgrims' awareness on the services provided by the Ministry and the role assigned to it. 

Due to the fact that the pilgrims speak different languages, the MOH has made sure that the emergency center receives calls and inquires in 5 languages spoken by most of the pilgrims; they are Urdu, French, Turkish, Persian and English, in addition to Arabic. 

The center analyzes all incoming emergency reports from patients, and works hard to develop its performance within the framework of the MOH's strategies, in an endeavor to achieve the Ministry's motto of this year: "We Care".


Last Update : 29 September 2015 08:46 AM
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