The Ministry of Health (MOH) has called upon the fellow citizens to benefit from the services of the “Patient Transfer Program”, by means of calling 937-MOH Emergency Call Center, which works around the clock. The MOH has recently launched the center to keep abreast of the overall developmental movement witnessed by the MOH Services; in an endeavor to upgrade the performance level, as well as improving the health services provided to citizens. The 937-Patient Transfer Program, provided by the MOH 24/7 Emergency Call Center, has contributed to taking care of the patients, meeting their needs, and providing ambulatory services. The Center received and answered 143,404 calls, aside from 1.815 cases that have been transferred automatically, through the computer system to the referential hospitals in the Kingdom.
It is worth mentioning that "My Referral Program" (Ehalati) has referred 95,000 cases till the end of last month; as this program aims at referring cases between the Kingdom’s hospitals electronically in a fast and a perfect way. It works to facilitate such process of referring the patients in need for treatment to the specialized hospitals in any of the Kingdom’s cities, as well as working to connect all government hospitals with all health facilities in the Kingdom.
Within the same vein, the Ministry has activated services of the MOH Media and Health Awareness Information Center, whereby awareness programs and campaigns are being organized throughout the year, in addition to providing the medical advice, and answering the health queries, which amounted to 3,500 over the past year, via the Center’s toll-free number: 8002494444, as well as answering the beneficiaries’ queries, and providing an overview of the MOH services.
Furthermore, the Center has also answered the citizens' health queries, which amounted to 10,950, via the MOH account on Twitter: @SAUDIMOH, aside from making use of the social media networks in giving impetus to the health awareness programs, and promote the public health. The Center, also, has hosted more than 150 consultants and specialists; to answer the citizens and residents’ health queries, via the Center’s programs.
These current developmental procedures come within the framework of the MOH efforts to improve the administrative performance level. As part of these procedures, the MOH has established the Patient Relations and Rights Department all over the MOH hospitals and health directorates, so as to be a link between the Ministry and the citizens or beneficiaries of its services; in an endeavor to reinforce and develop the communication process between them in all MOH health facilities, by means of solving the beneficiaries' problems, and providing them with the proper and needed health service easily and conveniently.