MOH News
Princess Adlah bint Abdullah bin Abdulaziz Visits King Khaled Hospital in Najran
20 January 2013
   Her Royal Highness Princess Adlah bint Abdullah bin Abdulaziz was impressed by the high-level services provided by King Khaled Hospital in Najran, especially those that have to do with patient rights and relations.
In her autograph put down in the hospital's visit record, Princess Adlah expressed her pleasure at visiting the hospital, and the services it provides. She also thanked those involved in providing these services, for the distinguished standard they embrace, especially with regard to patient rights and relations, as well as prioritizing patients' satisfaction the focal point around which all health services revolve.
As her visit drew to a close, Princess Adlah lauded the hospital for hosting the scientific conference accompanying the International Day to End Violence against Women, which embodies the hospital officers' keen interest in raising social awareness of the issues pivotal to the community and family.
It is worth mentioning that the Ministry of Health (MOH) has established the Patient Rights and Relations General Department, with the purpose of serving as a hook-up between patients and service providers, in an endeavor to achieve the highest possible level of satisfaction, proceeding from the royal directives given by the Custodian of the Two Holy Mosques, May Allah protect him, to pay closer attention to patients, and solve their problems, in concordance with the Ministry's approaches seeking to serve patients and gain their satisfaction, and put into action the Ministry's motto: “Patient First”!
The Patient Rights and Relations at all hospitals seeks to evaluate the level of health services provided for patients. It also provides an opportunity for patients and their families to express their views and remarks on the health services provided for them. In addition, it introduces them with their rights and responsibilities, as well as answering their inquiries, and receiving their complaints and suggestions. The Patient Rights and Relations Program is meant to provide the convenient environment and circumstances for patients, so as to promote familiarity and intimacy between them and health workers and health facilities, as well as making sure that patient rights are well maintained. So far, the program is staffed by 1200 employees at all MOH hospitals.

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Last Update 20 January 2013 03:55 PM
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