Saudi Arabia's healthcare leaders have secured a major international triumph, seizing two Gold Awards at the prestigious International Customer Experience Awards 2026 (ICXA) in London. Competing against premier global organizations across diverse industries, the Saudi leaders stood out for their visionary approach to patient-centric care.
Dr. Ibrahim bin Saleh Bani Hamim, a key leader at the Ministry of Health's Najran Branch, was honored with the Gold Award for "CX Leader of the Year." Meanwhile, Abdulrahman bin Dabi Al-Harbi, CEO of Madinah Health Cluster, earned the Gold Award in the same category for large-scale enterprises with over 1,000 employees.
This global recognition underscores the rising international stature of Saudi executive talent and the rapid evolution of institutional leadership in the Kingdom's healthcare sector. It reflects an unwavering commitment to refining patient experience and elevating service quality—seamlessly aligning with the ambitions of the Healthcare Transformation Program under Saudi Vision 2030.