MOH News
MOH: Over 42,000 Medical Consultations Provided by 937-Service Center Last Week
17 June 2019

​​According to the Ministry of Health (MOH), over the past week, the 937-Service Center handled 38,494 calls, including 9,784 notifications, 222 hospital transfer requests, 42,427 medical consultations, 146,652 incoming calls, in addition to 55,725 inquiries requests for healthcare centers.​

The Center provides a range of distinctive services, including inquiries about MOH’s services, outgoing and incoming transactions, health services, medical consultations, and hospital transfer requests based on the medical need, in addition to complaints against public and private health facilities. 

Also, the Center receives all patients’ health-related calls and complaints 24/7, and refers them to the concerned departments at MOH or its branches, as well as receiving all emergency calls; thus, serving as a listening ear for patients to identify their needs and requirements and to meet them.

It is worth mentioning that the 937-Service Center is one of the most important MOH’s initiatives, which aims to provide medical services through its toll-free number, which can be accessed throughout the Kingdom. The Center operates based on listening, response, implementation, and analysis.  The performance of regional health affairs is assessed by closing citizens' notifications and achieving their satisfaction with the services provided, given that this assessment is published weekly.

Content Evaluation
Reading times
Last Update 19 June 2019 08:16 AM
Do you find this content useful? Yes No Suggest
Satisfaction of visitorsA sign of happiness
Satisfaction of visitors Completely satisfied Satisfied Neutral Not Satisfied Completely dissatisfied
This site can be viewed on all screen tones and all smart devices and supports all kinds of browsers
All Rights Reserved – Ministry of Health – Kingdom of Saudi Arabia ©