MOH News

MOH Highlights Patient Experience Measurement Program
15 October 2020

​The Ministry of Health (MOH) has presented its pioneering experience during the “Pioneers Performance” forum, which was organized by the “Adaa” Center, yesterday (Wednesday) with the participation of a number of concerned sectors. The ministry, represented by the “Patient Experience Center”, has presented a working paper, which included its strategy to improve services and its most important supporting programs and tools such as the Patient Experience Program, Mystery Visitor Program, 937 Call Center and Innovation Center.​

It is noteworthy that MOH has engaged the beneficiaries in improving the services as an important transformational step to improving the health services.  MOH’s presentation included the Patient Experience Management Program and the work methodologies, as well as the capabilities it provided to improve the quality of services, starting with management and ending with improvement. 

The Patient Experience Management Program aims at enabling beneficiaries (patients and their families) to engage in evaluating the services provided to them, whether through the health facilities and healthcare centers or through virtual services. It pointed out that program is based on specially designed surveys for each treatment rip or visit, in order to identify the impressions of the beneficiaries and opportunities for improvement. The program adopts international scientific mechanisms in measuring the satisfaction of beneficiaries with the health services through a third party to ensure impartiality and credibility of results. The results are compared to regional and international levels. 

Last Update : 17 October 2020 09:48 PM
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