According to the Ministry of Health (MOH), the 937 Call Center has received 2,442,010 calls in August, including 260,940 calls for appointment booking at healthcare centers, 798,171 general inquiries, 183,277 reports, 897,747 medical consultations and 301,875 COVID-19 inquiries.
This month the 937 Center has witnessed an unprecedented achievement with more than 100,000 incoming calls in one day, which were repeated several times during this month. The Center employs over 3,000 customer service specialists and a doctor, through various channels, including (telephone, social media, email, e-applications, and instant chat on MOH website.)
The Center provides the following services: medical consulting with qualified doctors, appointment reservation at PHCs, smoking cessation clinic appointments, and technical support for MOH e-applications. It provides other services including medical referrals and treatment requests, complaints and reporting, taking suggestions and creative ideas, general inquiries, and transaction follow-up.
Noteworthy, MOH’s 937 Call Center continues to provide its services to beneficiaries and the community by voicing their demands and concerns. It operates in a manner where beneficiaries are the focal point. The call center provides all kinds of services to them. Moreover, its role goes beyond just receiving calls. It also follows up on reports and complaints and makes sure they are closed measures satisfaction, and makes suggestions to improve services. Furthermore, the 937 Call Center analyzes data and provides statistics and recommendations to ensure services are constantly enhanced. It also provides innovative solutions to maintain service quality and support the development of services and businesses. The call center also supports the electronic applications launched by MOH. The Center operates, among many, under MOH’s General Department of Call Centers. It operates alongside with a call center specialized in the business sector, and another specialized in personnel services.