According to the Ministry of Health (MOH), over the past week, the 937-Service Center handled 99,082 calls, including 7,177 notifications, 173 hospital transfer requests, 33,703 medical consultations, 20,143 inquiries, in addition to 24,456 appointment requests for primary healthcare centers.
The center provides a range of distinctive services, including inquiries about MOH’s services, outgoing and incoming transactions, health services, medical consultations, and hospital transfer requests based on the medical need, in addition to complaints against public and private health facilities. Also, the center receives all patients’ health-related calls, all complaints 24/7, and refers them to the concerned departments at MOH or its branches, as well as all emergency calls; thus, serving as a listening ear for patients to identify their needs and requirements and to meet them.
It is worth mentioning that the 937-Service Center is one of the most important MOH’s initiatives. It aims to provide medical services through its toll-free number, which can be accessed throughout the Kingdom. The center operates based on listening, response, implementation, and analysis. The performance of regional health affairs is assessed by closing citizens' notifications and their satisfaction with the services provided, given that this assessment is published weekly.