King Khalid General Hospital- Hafr Al-Batin has successfully, through MOH's Performance Program, reduced outpatient appointments cancellation rate (from 36% to 4%), by updating the patients’ database and activating new media of communication with them.
In the same vein, using the same program, Maternity and Children Hospital-Hafr Al-Batin has successfully facilitated the procedures of discharging the mother with her baby after birth, through minimizing the period between the treating doctor's decision of discharge and the actual discharge from the inpatient room (from 12 to 5 hours); thus, reducing the stay for patients.
It is worth mentioning that the Ministry of Health (MOH) is currently implementing MOH's Performance Program, which aims to boost productivity, performance quality and efficiency of health services in hospitals. The program is in line with the strategic objectives of the National Transformation Program 2020 towards achieving the Saudi Vision 2030. The program covers 70 main hospitals and features over 40 indicators to measure the performance of seven key therapeutic aspects.