Thanks be to Allah, the Emergency Call Center (937) at the Ministry of Health (MOH), managed to handle 14,267 calls, over the period from December 13th to 19th , 2015 (corresponding to Rabie‘ Al-Awwal 2nd to 8th, 1437H), including 184 employee transfer requests (at a rate of 2%) of the total incoming calls. Besides, the Center handled a number of complaints (at a rate of 3%) of the total calls, all of which are whether under process or closed based on the nature of the complaint, while 87 urgent notifications (at a rate of 1%) have been completely closed.
The Director-General of the MOH Emergency, Dr. Tariq Al-‘Arnous, has revealed that the Center received 1,885 medical consultations in various specialties (at a rate of 15%), and 10, 347inquiries related to the health sector and MOH services (at a rate of 79%) of the total incoming calls.
“The MOH has launched the (937) Service Center, to serve as a link between the citizen and official, by means of receiving all citizens' calls around the clock and dealing with them, as soon as possible, at the highest quality,” said Al-‘Arnous. He went on saying that the Center deals with notifications related to employee transfer, treatment, complaints and medical consultations; in an endeavor to meet all needs of citizens. He went on saying that the Center also provides and analyses statistics on a regular basis; in order to contribute to improving the level of health services in the Kingdom’s regions and provinces, with a view to including these statistics in the MOH future plans.