​​​​​​​Program 1:  «Sehha» Virtual Hospital 

«Seha» Virtual Hospital is a hospital that virtually provides its health services to patients. The best health consultants and practitioners working in rare and complex specialties use the latest medical technologies to provide the best advanced medical services to beneficiaries, in all cities and governorates of the Kingdom. Patients do not need to leave their homes to benefit from these services. 

Seha Virtual Hospital is the first of its kind in the Middle East and North Africa (MENA) region. It is globally the largest; in terms of the number of associated hospitals connected to it (totaling more than 152 hospitals across the Kingdom). The hospital features over 75 physicians, providing more than 15 main specialized health services, in addition to 34 medical subspecialties, for 400,000+ patients annually.  

Vision: 
«Seha» Virtual Hospital is a leading global example in introducing and promoting a virtual digital healthcare model.

Mission:
Provide virtual healthcare by using and devising modern technologies, as well as contribute to transferring knowledge and enhancing expertise to ensure development and sustainability are achieved within the healthcare sector.

Values:
[Care - variety- excellence - innovation - sustainability - cooperation].

Objectives: 
  • Facilitate the obtainment of specialized healthcare services across all regions of the Kingdom in a timely manner. 
  • Make digital transformation possible through supporting innovation and modern technology use. 
  • Enhance spending efficiency to ensure development and sustainability are achieved. 
  • Contribute to knowledge transfer and the exchange of expertise to improve the quality and efficiency of healthcare services. 

Healthcare Services: 
  • Virtual consultations for acute/critical conditions. 
  • Specialized virtual clinics. 
  • Virtual multidisciplinary committees.
  • Supporting medical services. 
  • Virtual home care services. 

Program 2: Virtual Clinics and Referrals
 
1- Virtual clinics:

Within this program, the medical services required are provided in accordance with the best professional telemedicine practices, to help beneficiaries access them anywhere.  

How this service is provided: 
Through a virtual clinic (remotely), where both a doctor and a patient meet online. Doctors can access these clinics through the ‘Anat’ application, while beneficiaries access them through (Sehhaty) application.
 
2- Virtual referrals:
They involve providing non-surgical medical services that are otherwise unavailable in the health facility where a patient is treated, without having to transfer them to other health facilities. Virtual communication is established between the treating doctor and another doctor working in another health facility.

How this service is provided:
A doctor in the hospital the patient goes to makes a referral in ‘Ehalati’ program. If the service suits the patient’s health conditions and he was proven to be eligible for it, virtual treatment sessions begin via an integrated electronic system that allows video communication between both sides.

Top achievements:  
  • Providing the service in more than 75% of MOH's health facilities.  
  • Making virtual appointments in over 128 specialties available for patients. 
  • Achieving 83% patient satisfaction of virtual healthcare services.

Program 3: Medical Consultations 

Remote medical consultations are provided to beneficiaries in many medical fields. Over 700 doctors from all regions of the Kingdom provide consultations within the framework of the program.

How this service is provided:
Through the ‘937’ call center, social media platforms (e.g. Twitter), and Sehhaty application's medical consultations. 

Top achievements: 
  • 30,000-40,000 medical consultations are provided every day.  
  • 1 million medical consultations are provided every month. 
  • About 18 million medical consultations were provided in 2020 and 2021. 

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