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Citizen Voice
Citizen Voice System aims to connect the feedback of citizens and residents directly to the Ministry of Health through MOH portal. This feedback includes: complaints - queries - suggestions - appreciation.
 
Citizen Voice System is an e-service viewed by the MOH portal to be used by the visitors in order to get answers to their queries and complaints or to express their appreciation or suggestions to any of the departments.
 
Complaints and queries have been linked automatically with the concerned departments to speed up their arrival to the concerned authority and follow them up until they are answered. The response time has been set to be to 3 working days, where it varies depending on the subject. In the case of delayed response, the message gets escalated automatically. The system also sends text messages to the e-mail via the mobile phone (after activating the service). When the department answers the message, it will be closed by the employee. However, the user will also receive an email and a text message with the complaint’s latest status information. Beside, he can be remined via the smartphone apps on the page of MOH Apps for Smartphones.
 
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Kindly note the following:
  • There is no fee for this service.
  • This service is available only in Arabic.

To follow up a complaint status. Please, click here

    

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
What do you think about the Citizen Voice System?



 
 
  • This Service Used 46247 Times by Ministry of Health Portal Visitors
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|Last Update: 06 April 2015 02:42 PM